Insight Warranty
The Insight Instrument Corporation Graphic Engine Monitor temperature display instrument is warranted against defects in materials and workmanship for two years from date of purchase. Insight temperature probes are warranted for one year or 1000 hours which ever comes first. Insight will at its option repair or replace without charge those products that it finds defective. Insight will not be responsible for repairs required by improper installation, unauthorized maintenance or abuse. No other warranty is expressed or implied. Insight is not liable for consequential damages.
The Customer Service Department is available to you Monday through-Friday, between 9-am and 5-pm EST.
Insight provides customer support at no cost, providing you own the equipment.
We welcome the opportunity to help you, answer questions, and ensure that you have problem-free equipment that you can use with confidence.
For sales be ready to provide the following: Make/Model/Year of Aircraft, Name, Phone and Fax numbers.
Sales and General Information: E-mail Sales Dept.
or
Phone: (905) 871-0733
FAX: (905) 871-5460
Troubleshooting STRIKE FINDER
For STRIKE FINDER®
E-mail Tech. Support and provide the following:
Name, Make/Model/Year of Aircraft, Product Serial No., Accurate Description of Symptoms, Phone and Fax numbers.
Like most modern and sophisticated digital products, the STRIKE FINDER® is exceptionally reliable. After configuration during installation, STRIKE FINDER® requires no adjustment or routine maintenance.
Most problems are traceable to wiring, connectors, and interference. The instrument is the least likely cause of trouble.
When the diagnostic procedures described above indicate that the display and/or sensor require service, they must be returned to the factory.
Please call INSIGHT AVIONICS before shipping. Ensure that a detailed description of the problem is included on the return form with the returned instrument. It is helpful to our technicians if you tape the return form to the STRIKE FINDER® so that you may be contacted to discuss the problem and solution. Once repaired, the unit will be returned to you 2nd day, with shipping prepaid if it is still under warranty. Note: Customer pays the difference for next day shipping. If the unit is no longer under warranty, customer pays full shipping charges.
As a STRIKE FINDER® owner, if you have any concern about the operation of your instrument, discuss it first with your dealer. Insight Avionics Customer Service can be reached at any of the following numbers:
Phone: (905) 871-0733
FAX: (905) 871-5460
STRIKE FINDER® Return Policy
Return forms will be faxed or e-mailed by a technician.
Instruments being returned must have a return form filled out!
In the event that an instrument must be returned for service, call or e-mail Insight before shipping. Be sure that you or your dealer include an accurate description of the problems you are experiencing. A return form taped directly to your instrument will greatly assist our technicians in servicing your instrument.
Your repaired instrument will be returned to you or your dealer shipping prepaid.
Insight U.S.A. Repair Return Form: E-mail Insight for U.S.A. Return Form
Insight Canadian Repair Return Form: E-mail Insight for Canadian Return Form
For GEM E-mail Tech. Support and provide the following:
Name, Make/Model/Year of Aircraft, Product Serial No., Accurate Description of Symptoms, Phone and Fax numbers.
If you have difficulty installing or using a GEM system, please read the GEM's documentation. Every GEM system is shipped with complete instructions for installation and use. The answers to many technical questions can be found in this booklet, or the GEM Installation Manual. Insight provides customer support free of charge for as long as you own the instrument. If you have any questions concerning GEM operation do not hesitate to call. The Customer Service department accepts calls Monday through Friday between 9 am and 5 pm EST. Be sure to have your instrument model number and serial number(s) ready when you call.
Like many modern electronic devices, the Graphic Engine Monitor is extremely reliable. Other than configuration during installation, the GEM requires no adjustment or routine maintenance. Should you suspect a malfunction, perform the self-test described under Test Mode. If the GEM fails this test, it must be returned to the factory for service. If the instrument performs the self-test successfully, discuss the problem with your dealer, or consult the troubleshooting section of the GEM Installation Instructions. Keep in mind that in the vast majority of cases, erratic or unusual GEM operation can be traced to an installation problem, a problem with probes, wiring harness or the aircraft's electrical system. The instrument itself is the least likely source of trouble. For this reason we encourage you to contact Insight Customer Service at one of the numbers listed below before returning an instrument to the factory, or any time you have any questions concerning the operation of the Graphic Engine Monitor.
or
Phone: (905) 871-0733
FAX: (905) 871-5460
GEM Return Policy
Return forms will be faxed or e-mailed by a technician.
Instruments being returned must have a return form filled out!
In the event that an instrument must be returned for service, call or e-mail Insight before shipping. Be sure that you or your dealer include an accurate description of the problems you are experiencing. A return form taped directly to your instrument will greatly assist our technicians in servicing your instrument.
Your repaired instrument will be returned to you or your dealer shipping prepaid.
Insight U.S.A. Repair Return Form: E-mail Insight for U.S.A. Return Form
Insight Canadian Repair Return Form: E-mail Insight for Canadian Return Form
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